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Search results for “loyal guests”
Marriott Investor Call: This Is What We Have in Store for Starwood
03/22/2016
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6:31:19 PM
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Marriott held a call for investors on this Monday morning, talking primarily about the new deal’s terms. Marriott decided to combine its Rewards with Starwood Preferred Guest loyalty programs and integrate their brands.With newly revised bid, the synergies have risen to $250 million, and Marriott expects them to be fully achieved within two years after closing.
Hilton campaigns to bring clicks direct
02/17/2016
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12:03:43 PM
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Recently, Hilton Worldwide begun to carry out ‘Stop Click Around’ campaign to get loyal guests to book direct. Those booking directly could receive personalized service including points, free wifi and use of the brand’s Digital Key.
Time for hotels to dig deeper post consolidation among OTAs
12/22/2015
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3:33:41 PM
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2015 witnessed heavy consolidation in the OTA space in China. So what needs to be done by hotels to balance out their distribution mix?
Lessons hoteliers can learn from Airbnb
12/23/2015
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1:40:52 PM
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Airbnb's development model has helped the company grow stronger, but meanwhile it has also imposed huge pressure on hoteliers. Hoteliers should enhance communication with their customers, provide personalized service and improve customers' loyalty.
Why the hotel guest experience is up for grabs
12/17/2015
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4:36:28 PM
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It appears that hotel chains and independents are finally grasping that the changes in the accommodation sector in recent years are having a direct impact on how they do business.
Making an up-sell click seamlessly, rather than blatantly selling it
11/24/2015
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6:18:01 PM
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Up-selling training to a property’s front desk team members, backed up by an astute data strategy, is key to incremental revenue and stepping up loyalty.
Homeinns optimistic about achieving higher margin revenue contribution
11/10/2015
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5:48:42 PM
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The hotel chain continues to be bullish about its hotel development pipeline, as well as its frequent guests program which rose to 47m members in Q3.
Marriott wants to sell everything but the plane ticket
04/21/2018
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11:14:22 AM
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Marriott relaunched its Moments marketplace recently; loyal guests can both earn and redeem points by shopping for these experiences—110,000 of them in all, across 1,000 global destinations.
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